Frequently Asked Questions
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Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
1. DO YOU HAVE A SHOWROOM?
2. DO YOU HAVE A CATALOGUE?
3. WHAT TYPE OF SERVICE DO YOU OFFER?
4. ARE YOUR GOODS FIRST QUALITY?
5. WHAT ARE YOUR PRICES LIKE?
6. DO YOU HAVE A MINIMUM ORDER?
7. HOW DO I OBTAIN A QUOTE?
8. HOW DO I PLACE AN ORDER?
9. WHAT ARE YOUR PAYMENT METHODS?
10. HOW WILL YOU DELIVER MY ORDER?
11. HOW MUCH WILL THE DELIVERY COST?
12. HOW LONG WILL DELIVERY TAKE?
13. CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
14. WHAT ABOUT LOST OR DAMAGED GOODS?
15. CAN I RETURN MY GOODS?
16. FABRIC INFORMATION
17. WHAT IS YOUR PRIVACY POLICY?
18. DO YOU HAVE A NEWSLETTER?
19. WHAT ABOUT OVERSEAS CUSTOMERS?
20. DO YOU MAKE CURTAINS?
21. DO YOU SELL FABRIC?
1. DO YOU HAVE A SHOWROOM?
Yes, we have a showroom with a large number of fabric and product samples. Our home based business personally services our local customers and we welcome customers to come and view the showroom. The showroom is open to customers by appointment. We are very flexible with appointment times if you need to come after work.
We also dedicate a lot of time and energy to our “virtual showroom”. We continually endeavour to put as much information onto the web site as possible so that our many internet customers can view a “virtual showroom”. We are continually expanding and adding to the web showroom.
2. DO YOU HAVE A CATALOGUE?
Yes, we have a limited number of catalogues which are available for download from the web site, or on request where so indicated. Most of the information about our products is on the web site. We provide photos, pictures and line drawings where possible.
3. WHAT TYPE OF SERVICE DO YOU OFFER?
We commit to give attention to detail and fast and efficient service for all quotes and orders. Our business is based on integrity. Whilst we are running a business, our integrity, customer satisfaction and future customer loyalty underpin all our dealings with all our customers and suppliers. We work hard to achieve a win/win outcome for both ourselves and our customers.
4. ARE YOUR GOODS FIRST QUALITY?
Interior Comfort carefully investigates the quality of the products we offer for sale. All items are new and first quality unless otherwise disclosed in the formal quotation. We do not sell used or seconds goods unless goods are clearly advertised as used or seconds. All goods are covered by the manufacturers’ normal warranties. Any faulty goods should be reported to Interior Comfort for inspection and replacement.
5. WHAT ARE YOUR PRICES LIKE?
Interior Comfort receives many enquiries querying our many items offered for sale. Most of these items are not kept in stock, and are ordered direct from reputable and usually well known wholesalers and manufacturers. Since our overheads are low, we are able to pass these savings on to you. We sell quality products at fair and reasonable prices. You will generally pay higher prices for our products at retail outlets. When you combine our lower prices with our fast and efficient service, you have a winning combination.
6. DO YOU HAVE A MINIMUM ORDER?
No, there is no minimum order. However, some small orders may incur a small order charge from the manufacturer, and most small orders will incur postage or delivery charges. If you have a small order which is going to incur the small order charge, we will always let you know and give you the option of waiting until we have another order from that manufacturer so that you can avoid the charge.
7. HOW DO I OBTAIN A QUOTE?
Please contact us with any queries:
- Use the product enquiry form at the bottom of product information pages;
- Email us;
- Call us. Our contact details are:
Tel: 03 9725 0634
Once you have decided on the items you want, we will send you a formal quote. We are happy to answer any questions you have, and we will check with our supplier/s to make sure your item is in stock. We will then confirm pricing, specifications, expected delivery time, and delivery cost (if any).
8. HOW DO I PLACE AN ORDER?
Once your quote is finalised and you are ready to proceed, there are a number of options for ordering:
- You can call us with your credit card details, or email us and let us know when is a good time for us to call you in order to receive your credit card details, or you can fax them through to us. For your own security, please do not email credit card details to us.
- You can pay by Direct Bank Transfer – contact us for details
- You can mail us a money order or cheque, and your order will be started once the cheque has cleared.
9. WHAT ARE YOUR PAYMENT METHODS?
- Credit Card (Visa or Mastercard)
- Direct Debit to our Bank Account
- Cheque or Money Order
10. HOW WILL YOU DELIVER MY ORDER?
Once your product has been received or completed, we use Melbourne Express for local deliveries, Australia Express for other locations, or Australia Post, depending which is the most economical.
11. HOW MUCH WILL THE DELIVERY COST?
The size and weight of your order, and your location determine delivery costs and insurance. Most times, we try to absorb the delivery cost, and you pay no more than the listed price. For small orders, postage and handling charges will apply. During the quotation process, we let you know how much, if anything, delivery will cost.
12. HOW LONG WILL DELIVERY TAKE?
From the time your order is complete, or has been received by us, you should receive your goods within 1-2 days locally, 3-5 days for capital cities, and within 5-10 days for country areas. We will let you know during the quotation process how long it will take for your goods to be received by us from the wholesaler or manufacturer.
13. CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
If you contact us before your order has been started, or cut, generally you can change your order without penalty. However, we encourage you to be certain of what you want before you place your order.
14. WHAT ABOUT LOST OR DAMAGED GOODS?
If your item is lost or damaged during delivery, your item is fully insured.
15. CAN I RETURN MY GOODS?
If your goods are not what you ordered or are faulty, you can arrange to return them, and we will replace them.
Goods which are custom made to your exact specifications are not suitable for resale in the ordinary course of business. Therefore, they cannot be returned for credit or refund.
16. FABRIC INFORMATION?
Our Fabric Range: We only list fabrics on our site for which we have a sample in our showroom. This allows us to answer any queries and give you immediate first hand knowledge of the fabric, available colours etc. However, we can supply all fabrics our suppliers stock, and most other fabrics from suppliers not listed. If you do not see the item in which you are interested listed on our site, please contact us for the information you require.
Choosing Fabric: If you have seen the fabric you want to buy, and are certain of the name and color, please contact us for a formal quote.
Cuttings: If you are not certain, you can request a cutting from us to ensure the correct color and design. We will supply the first cutting for free. If you require further cuttings, we charge $10 for up to 20 cuttings and this fee will be deducted from the price of your fabric purchase.
Fabric Returns: Please check your fabric when you receive it.
Returns can only be accepted if:
- the fabric is not in accordance with your order ;
- if after inspection by supplier representative, found to be faulty;
- the fabric has not been cut by you and is in the original condition in which it was received.
Matching Dye Lots: If you wish to purchase more fabric of the same dye lot, you will need to let us know the dye lot of the original delivery, and we will make every effort to facilitate your request. Keep in mind that there is no guarantee the dye lot can be matched. There is more chance of matching the dye lot of a recent purchase than of a purchase made some time ago.
Fabric Flaws: If you buy cut length fabric, the fabric is checked for flaws before being shipped from the warehouse. If small flaws are found, they are usually marked with a small red tag, and you are given extra fabric to make sure you have the amount of usable fabric you need. If you buy fabric at roll price, it won’t be checked for flaws.
17. WHAT IS YOUR PRIVACY POLICY?
- We do not pass your information (address, telephone, email) on to any third parties such as marketing companies.
- Your credit card details are only used to process your order through our bank. We shred these details when they are no longer required.
- Your delivery address and phone number will be given to Melbourne Express, Australia Express, or Australia Post if you have goods to be delivered.
- We do not contact you unless you request information from us.
- WE HATE SPAM. We hate receiving it and we will not send it.
- We will not send you annoying unsolicited follow up marketing information.
- You may subscribe to our newsletter and you will be unsubscribed upon request.
18. DO YOU HAVE A NEWSLETTER?
Yes, we do. You are invited to subscribe to our newsletter which will contain things like new product information, discontinued fabric specials etc. You can subscribe by typing “newsletter” in the subject line and emailing us at:
19. WHAT ABOUT OVERSEAS CUSTOMERS?
We often sell and ship goods to overseas customers. All prices quoted on this web site are in Australian Dollars, and include a 10% Goods and Services Tax. Overseas customers can deduct this tax from the price of all merchandise. Even though shipping to overseas destinations is more expensive than shipping in Australia, the GST deduction goes a long way towards covering this cost. When combined with our low overheads, and thus our reasonable prices, it is still very economical for overseas customers to purchase goods from Interior Comfort.
It is the responsibility of the customer to check on any possible import duties and taxes which these products may attract in the destination country.
All units of measurement used on this website are metric. It is the responsibility of the customer to apply any necessary conversion to imperial measurements. It is also the responsibility of the customer to apply any necessary currency conversion.
20. DO YOU MAKE CURTAINS?
Yes. We make curtains to order
21. DO YOU SELL FABRIC?
Yes. We sell fabric. If you wish to make your own curtains we are happy to offer our advice and answer any queries you may have.
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