Frequently Asked Questions
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Terms and Conditions of Sale
TERMS AND CONDITIONS OF SALE
1. MINIMUM ORDER
2. OBTAINING A QUOTE
3. PLACING AN ORDER
4. PAYMENT METHODS
5. SHIPPING AND DELIVERY
6. CHANGES TO YOUR ORDER
7. CANCELLATIONS AND REFUNDS
8. INSPECTION OF MERCHANDISE
9. WARRANTIES
10. QUALITY ASSURANCE
11. FABRIC
12. DISCONTINUED and BACK ORDERED ITEMS
13. OVERSEAS CUSTOMERS
14. PRIVACY
15. NEWSLETTER
1. MINIMUM ORDER
There is no minimum order. However, some small orders may incur a small order charge from the manufacturer, and most small orders will incur postage or delivery charges. If you have a small order, which is going to incur the small order charge, we will always let you know, and give you the option of waiting until we have another order from that manufacturer so that you can avoid the charge.
2. OBTAINING A QUOTE
Please contact us with any queries:
- Use the product enquiry form at the bottom of product information pages;
- Email us;
- Call us. Our contact details are:
Tel: 03 9725 0634
Once you have decided on the items you want, we will send you a formal quote. We are happy to answer any questions you have, and we will check with our supplier/s to make sure your item is in stock. We will then confirm pricing, specifications, expected delivery time, and delivery cost (if any).
3. PLACING AN ORDER
Once your quote is finalised and you are ready to proceed, there are a number of options for ordering:
- You can call us with your credit card details, or email us and let us know when is a good time for us to call you in order to receive your credit card details, or you can fax them through to us. For your own security, please do not email credit card details to us.
- You can pay by Direct Bank Transfer – contact us for details
- You can mail us a money order or cheque, and your order will be started once the cheque has cleared.
4. PAYMENT METHODS
- Credit Card (Visa or Mastercard)
- Direct Debit to our Bank Account
- Cheque or Money Order
5. SHIPPING and DELIVERY
Once your order is complete, we use Melbourne Express for local deliveries, Australia Express for other locations, or Australia Post, depending which is the most economical.
Delivery times given are estimates based on past production, past shipping times, and information from the manufacturer. However, these are estimates only. Unforseen delays and problems can occur from time to time. Interior Comfort cannot be responsible for delays caused by problems which are beyond our reasonable control.
6. CHANGES TO YOUR ORDER
If you contact us before your order has been started or cut, generally you can change your order without penalty. However, we encourage you to be certain of what you want before you place your order.
7. CANCELLATIONS and REFUNDS
Goods which are custom made to your exact specifications are not suitable for resale in the ordinary course of business. It is important that you are sure of your purchase before you finalize your order.
If your goods are not what you ordered, are faulty, or have been damaged in transit, you can arrange to return them, and we will replace them. If your item is lost or damaged during delivery, your item is fully insured.
All cancellations to orders will be subject to a manufacturer’s restocking charge, where applicable, and an administrative charge of 10%. In the event that you cancel your order within 24 hours of ordering, Interior Comfort will refund your money minus the Interior Comfort 10% administrative charge and the manufacturer’s restocking charge where applicable. Under no circumstances will refunds or credit be given for orders cancelled beyond this 24 hour period.
8. INSPECTION OF MERCHANDISE
You must inspect the merchandise as soon as you receive it and notify Interior Comfort immediately if it has been damaged in transit. If you notify us within 72 hours that the merchandise has been damaged in transit, we will either repair or replace the merchandise at no cost to you. If you do not notify us within this 72 hour period, Interior Comfort will not repair or replace the damaged merchandise at no cost to you.
9. WARRANTIES
Interior Comfort deals with reputable manufacturers and wholesalers. Our products are of good quality, and are subject to any warranty given by our manufacturers and wholesalers. Interior Comfort itself disclaims any express warranty and/or implied warranty of merchantability or fitness for a particular purpose with regard to the goods you are purchasing.
10. QUALITY ASSURANCE
We sell quality products at fair and reasonable prices. We commit to give attention to detail and fast and efficient service for all quotes and orders. Our business is based on integrity. Whilst we are running a business, our integrity, customer satisfaction and future customer loyalty underpin all our dealings with all our customers and suppliers. We work hard to achieve a win/win outcome for ourselves, our customers and our suppliers.
Interior Comfort carefully investigates the quality of the products we offer for sale. All items are new and first quality unless otherwise disclosed in the formal quotation. We do not sell used or seconds goods unless goods are clearly advertised as used or seconds. All goods are covered by the manufacturers’ normal warranties. Any faulty goods should be reported to Interior Comfort for inspection and replacement.
11. FABRIC
Cuttings: If you are not certain, you can request a cutting from us to ensure the correct color and design. There is no charge for the first cutting. If you require further cuttings, we charge $10 for up to 20 cuttings and this fee will be deducted from the price of your fabric purchase.
Fabric Returns: Please check your fabric when you receive it.
Returns can only be accepted if:
- the fabric is not in accordance with your order;
- if after inspection by supplier representative, found to be faulty;
- the fabric has not been cut by you and is in the original condition in which it was received.
Fabric Flaws: If you buy cut length fabric, the fabric is checked for flaws before being shipped from the warehouse. If small flaws are found, they are usually marked with a small red tag, and you are given extra fabric to make sure you have the amount of usable fabric you need. If you buy fabric at roll price, it won’t be checked for flaws.
Fabric Warranty: Fabric is subject to the warranty given by the wholesaler. For detailed information regarding the warranty given by individual suppliers, please contact us with your request.
Pattern Repeats: All pattern repeats are close approximates and may vary by up to 5%.
12. DISCONTINUED and BACK ORDERED ITEMS
Interior Comfort has no control over products which are discontinued or placed on back order from the manufacturer. We make every effort to remove discontinued items from our website as soon as we become aware of them. If you order an item that is discontinued, or out of stock, where possible we will do a stock check, and will let you know in the lead up to giving you a formal quote. If we become aware that your item is discontinued or out of stock after you have placed your order, we will contact you and find out what you want to do.
13. OVERSEAS CUSTOMERS
We often sell and ship goods to overseas customers. All prices quoted on this web site are in Australian Dollars, and include a 10% Goods and Services Tax. Overseas customers can deduct this tax from the price of all merchandise. Even though shipping to overseas destinations is more expensive than shipping in Australia, the GST deduction goes a long way towards covering this cost. When combined with our low overheads, and thus our reasonable prices, it is still very economical for overseas customers to purchase goods from Interior Comfort.
It is the responsibility of the customer to check on any possible import duties and taxes which these products may attract in the destination country.
All units of measurement used on this website are metric. It is the responsibility of the customer to apply any necessary conversion to imperial measurements. It is also the responsibility of the customer to apply any necessary currency conversion.
14. PRIVACY
- We do not pass your information (address, telephone, email) on to any third parties such as marketing companies.
- Your credit card details are only used to process your order through our bank. We shred these details when they are no longer required.
- Your delivery address and phone number will be given to Melbourne Express, Australia Express, or Australia Post if you have goods to be delivered.
- We do not contact you unless you request information from us.
- WE HATE SPAM. We hate receiving it and we will not send it.
- We will not send you annoying unsolicited follow up marketing information.
- You may subscribe to our newsletter and you will be unsubscribed upon request.
15. NEWSLETTER
You are invited to subscribe to our newsletter which will contain things like new product information, discontinued fabric specials etc. You can subscribe by typing “newsletter” in the subject line and emailing us at:
If you wish to unsubscribe from our newsletter, send an email to the above address with unsubscribe in the subject line.
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